Connecting an enterprise

Automatically transcribed from the showcased film. Wording may contain errors. This is the client’s narration, not advice from FDM.

we think that that needs to be the operating model for every business. And for a larger enterprise, you'll have to start this at a departmental level, but you will need to have some way to stitch all of that siloed and cement block fencing you put around every one of those departments in order to get there. We think the customer journey is the right way to do that for most businesses. So follow the path your customer takes to interact with you. Start anywhere along that path, but do that as the way for you to establish that theme through the organization that brings us all together. Because once you do, every single part of the business is healthier, runs faster, is smarter, et cetera.