TErms and conditions
Definitions
"Client," "You," and "Your" refers to you, the person accessing this website and accepting the Company’s terms and conditions.
"Company," "Fitastic Digital Media," "We," "Us," and "Our" refers to Fitastic Digital Media.
Use of the Service
2.1 Eligibility
You must be at least 18 years old to use our Service. By agreeing to these Terms, you represent and warrant that you are at least 18 years old.
2.2 Account Responsibilities
If you create an account on the Service, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account. You must notify us immediately of any unauthorized uses of your account or any other breaches of security.
Intellectual Property
3.1 Ownership
All content, features, and functionality on the Service, including but not limited to text, graphics, logos, icons, images, and software, are the exclusive property of Fitastic Digital Media or its licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
3.2 Limited License
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for your personal, non-commercial use, subject to these Terms.
User Content
4.1 Responsibility
You are responsible for any content that you upload, publish, or display on or through the Service. You must ensure that you have the rights and permissions to use and share such content.
4.2 License to Us
By submitting content to the Service, you grant Fitastic Digital Media a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such content in any and all media or distribution methods.
Prohibited Conduct
You agree not to engage in any of the following prohibited activities:
Using the Service for any illegal purposes or activities.
Attempting to interfere with the Service's functionality or security.
Engaging in any activity that could damage, disable, overburden, or impair the Service.
Uploading or transmitting any viruses, malware, or other harmful code.
Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
Disclaimer of Warranties
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. Fitastic Digital Media makes no representations or warranties of any kind, express or implied, regarding the operation or availability of the Service.
Limitation of Liability
To the fullest extent permitted by law, Fitastic Digital Media shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from your access to or use of the Service.
Indemnification
You agree to defend, indemnify, and hold harmless Fitastic Digital Media and its affiliates, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of the Service.
Governing Law
These Terms shall be governed and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law provisions.
Changes to the Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised Terms.
Contact Us
If you have any questions about these Terms, please contact us at:
Fitastic Digital Media
Email: support@fitasticdigitalmedia.com
Address: Fitastic Digital Media, Row House No 12, Omega Residency, Baner, Pune, Maharashtra, India 411045
Privacy Policy
Information We Collect
1.1 Personal Information
When you interact with our website, we may collect personal information that can identify you directly or indirectly, such as:
Name
Email address
Phone number
Billing and shipping address
Company name (if applicable)
1.2 Non-Personal Information
We also collect non-identifiable information about your interaction with our website, including:
IP address
Browser type and version
Device type and operating system
Date and time of access
Pages viewed and time spent on the website
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience on our site. Cookies may collect data such as:
Preferences and settings
User activity on the website
Website traffic analytics
You can manage cookie settings through your browser.
How We Use Your Information
We may use the information we collect for the following purposes:
To provide and manage our services.
To personalize your website experience.
To respond to inquiries, process transactions, and provide customer support.
To send newsletters, marketing, or promotional content (only with your consent).
To analyze usage trends and improve our website functionality.
To detect and prevent fraud or unauthorized access.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
Service Providers: Third-party vendors who assist us in operating our website, conducting our business, or providing services (e.g., payment processors, email delivery services).
Compliance and Legal Obligations: When required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Data Security
We implement appropriate technical and organizational measures to secure your personal information against unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data, including:
Accessing the personal data we hold about you.
Requesting corrections or updates to your personal information.
Requesting deletion of your data (subject to legal or contractual limitations).
Opting out of marketing communications.
Withdrawing consent for data processing.
To exercise your rights, please contact us at support@fitasticdigitalmedia.com.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child under 18 has provided us with personal information, please contact us, and we will delete it promptly.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of the website after any modifications signifies your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Fitastic Digital Media
Email: support@fitasticdigitalmedia.com
Address: Fitastic Digital Media, Row House No 12, Omega Residency, Baner, Pune, Maharashtra, India 411045
Refund and Cancellation Policy
Refund Policy
1.1 No Refunds on Completed Services
Once a project has been completed and approved by the client, we cannot offer any refunds. Our services involve significant time and resources, and refunds cannot be provided for work that has already been delivered.
1.2 Partial Refunds
Partial refunds may be considered under the following conditions:
If the project is canceled before significant progress has been made.
If we are unable to deliver the agreed-upon services due to unforeseen circumstances.
The amount refunded will be determined on a case-by-case basis and will depend on the extent of work completed at the time of cancellation.
1.3 Refund Exclusions
Refunds are not available for:
Subscription-based services (e.g., ongoing social media management) for the billing period already initiated.
Deposits or advance payments made for securing project timelines or services.
Services impacted by client delays, non-responsiveness, or incomplete input from the client.
Cancellation Policy
2.1 Project-Based Services
Cancellation by the Client:
If a client wishes to cancel a project after it has been initiated, the client must provide written notice to Fitastic Digital Media. Any expenses incurred or work completed up to the point of cancellation will be billed to the client, and any deposit made will be non-refundable.Cancellation by Fitastic Digital Media:
We reserve the right to cancel a project if a client fails to provide necessary resources, approvals, or communication within agreed timelines. In such cases, refunds will not be provided.
2.2 Retainer or Subscription Services
For ongoing services (e.g., social media management or content creation on a monthly retainer):
Clients must provide 30 days' written notice for cancellations.
Fees for the current billing cycle will not be refunded, but the service will continue until the end of the cycle.
2.3 Event-Based Services
For services involving offline event support or on-site campaigns:
Cancellations made 7 days or more before the event date will receive a 50% refund of the advance payment made.
Cancellations made less than 7 days before the event date will not be eligible for any refund.
Dispute Resolution
If you are dissatisfied with our services, we encourage you to reach out to us at support@fitasticdigitalmedia.com. We will make every reasonable effort to address your concerns and find a satisfactory resolution.
How to Request a Refund or Cancellation
To request a refund or initiate a cancellation, please contact us at:
Email: support@fitasticdigitalmedia.com
Subject: Refund/Cancellation Request – [Your Project Name/Service Details]
Details to Include:
Full Name
Project/Service Description
Reason for Refund or Cancellation
Relevant Supporting Documents (if applicable)
We will review your request and respond within 5 business days.
Changes to This Policy
Fitastic Digital Media reserves the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date.